Privacy Policy

1. What Information We Collect

We may collect personal and health information including:

• Full name & Date of birth
• Address, Phone number & Email address
• Medicare and Health fund details
• Medical and dental history & Treatment records
• Denture prescriptions and clinical notes
• Photographs, scans, impressions, and diagnostic records
• Payment and billing information
• Emergency contact details

2. How We Collect Information

We collect information directly from you when you:

• Book an appointment or attend consultations
• Complete forms or contact our clinic
• Make payments or submit enquiries through our website
• Communicate by phone, SMS, or email

We may also collect information from:

• Referring dentists, dental specialists, and healthcare providers
• Health funds
• Family members or carers (with your consent or where authorised)

3. Why We Collect Your Information

We collect and use your information to:

• Provide denture and oral healthcare services
• Maintain accurate patient records & Arrange appointments/recalls
• Communicate with you regarding treatment
• Process payments and health fund claims
• Comply with legal and regulatory obligations
• Improve our services and clinic operations

We only collect information reasonably necessary for our functions and services.

4. Disclosure of Your Information

We may disclose your information to:

• Dentists and healthcare providers involved in treatment
• Dental laboratories & health funds
• Medicare & payment processors
• IT and practice management service providers
• Regulatory authorities where legally required

We will not sell your personal information.

We will only disclose health information where:

• you have consented;
• disclosure is required or authorised by law; or
• disclosure is necessary for your treatment or healthcare management.

5. Website, Cookies and Online Bookings

Our website may collect limited information such as:

• IP address & Browser type
• Website usage data
• Cookies and analytics information

This information helps improve website performance and user experience. If you use online booking systems or contact forms, your information may be stored securely by third-party providers on our behalf.

6. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures may include:

• password-protected systems
• secure cloud software
• restricted staff access
• locked filing systems
• antivirus and cybersecurity protections

Where third-party service providers are used, we require them to maintain appropriate privacy and security standards.

7. Overseas Disclosure

Some electronic systems or cloud providers may store data outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure providers comply with Australian privacy obligations.

8. Access and Correction

You may request access to your personal information or request corrections if information is inaccurate or incomplete. Requests should be made in writing to:

We may require identity verification before releasing records. In limited circumstances permitted by law, access may be refused.

9. Retention of Records

We retain patient records in accordance with applicable legal and professional requirements. When records are no longer required, they are securely destroyed or permanently de-identified.

10. Complaints

If you believe your privacy has been breached, please contact us first so we can investigate your concerns. Privacy complaints can be submitted to:

If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC)
• Queensland Office of the Information Commissioner

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available:

• at our clinic reception; and/or
• on our website.